OPEN POSITION:

Care Manager Position

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Care Manager Position

Job Title
Care Manager Position

Position Summary:

The Student Relations and Case Manager is a vital role that combines the responsibilities of fostering strong relationships within a martial arts school community and providing comprehensive case management services to youth and their families. This role ensures student satisfaction, engagement, and retention by offering exceptional customer service, addressing concerns, coordinating events, and managing case services including assessment, advocacy, and crisis intervention.

Roles and Responsibilities:

1. Student Engagement:

  • Build and maintain positive relationships with students, parents, and guardians.
  • Regularly interact with students to understand their needs, goals, and experiences.

2. Communication and Support:

  • Act as the primary point of contact for students and families, addressing inquiries, concerns, and feedback empathetically and promptly.
  • Provide information on class schedules, events, school policies, and available community resources.

3. Issue Resolution and Crisis Intervention:

  • Listen to and resolve student and family concerns, collaborating with instructors, staff, and management.
  • Perform crisis intervention as needed and advocate for students and families.

4. Student Progress Tracking:

  • Maintain records of students’ progress, achievements, and attendance.
  • Collaborate with instructors to monitor students’ advancement through the program and treatment plans.

5. Event Coordination:

  • Plan and organize special events, workshops, seminars, and belt testing ceremonies.
  • Communicate event details, manage registrations, and ensure smooth execution.

6. Retention and Engagement Strategies:

  • Develop and implement strategies to enhance student retention and engagement.
  • Identify opportunities to improve the student experience and address areas of concern.

7. Feedback Collection:

  • Regularly gather feedback from students and parents to assess satisfaction and identify areas for improvement.
  • Use feedback to make informed decisions and implement necessary changes.

8. Parent and Community Relations:

  • Maintain open communication with parents and guardians, providing updates on student progress and addressing their questions and concerns.
  • Work closely with community-based human services organizations to provide comprehensive support to students and families.

9. Assessment and Treatment Planning:

  • Assist with the ongoing assessment of youth and families regarding their needs.
  • Coordinate the development of treatment plans and ensure adherence to these plans.

10. Advocacy and Coordination of Services:

  • Work closely with advocacy groups and managed care staff to promote necessary services.
  • Assist families and youths in accessing appropriate services and support.

11. Discharge Planning:

  • Develop aftercare and discharge plans for youths exiting the program.
  • Ensure all required discharge paperwork is completed accurately and promptly.

12. Database and Documentation Management:

  • Update and maintain student and client records, contact information, and relevant data using the organization’s management software.
  • Maintain accurate, measurable progress notes and treatment plans, completing all required paperwork in a timely manner.

13. Collaboration and Teamwork:

  • Collaborate with instructors, administrative staff, and other departments to ensure cohesive and positive experiences for students and clients.
  • Share insights from interactions to improve overall operations and case management processes.

14. Public Relations:

  • Answer questions and provide information about program services.
  • Maintain professionalism, tact, and diplomacy in all interactions.

Qualifications:

  • Bachelor’s degree in social work, psychology, education, guidance, human services, or a related field. Relevant work experience may be considered in lieu of education.
  • At least one year of experience working with emotionally disturbed youth and families.
  • Strong interpersonal and communication skills with a customer-centric approach.
  • Empathy, patience, and a genuine interest in supporting students’ personal growth.
  • Excellent organizational skills with the ability to manage multiple tasks and priorities.
  • Problem-solving abilities to address student concerns effectively.
  • Proficiency in using office software, database management, and communication tools.
  • Valid driver’s license and ability to use own vehicle for local travel.

Essential Physical Abilities:

  • Sufficient clarity of speech and hearing for effective communication.
  • Sufficient vision to review written materials.
  • Sufficient manual dexterity to operate a computer and transport files.
  • Sufficient personal mobility to travel and access work sites, carry supplies, files, and equipment up to 30 pounds.

Pay:

  • $40,000 – $50,000 (commensurate with experience)

Job Type:

  • Full-time

EEO Statement

The Yunion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Yunion complies with applicable state and local laws.

To apply for this job email your details to careers@theyunion.org